Mediation Practice Workplace and Community CPD

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Conflict at work and in the community is sometimes inevitable – but how it's managed makes all the difference. Unresolved workplace conflicts can lead to decreased morale, lost productivity, and significant costs. Workplace conflict costs UK employers an estimated £28.5 billion per year, roughly £1,000 per employee, in lost output and legal fees. Mediation is a proven approach to turn these workplace disputes into opportunities for understanding and collaboration.

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Our Mediation training course provides you with advanced skills and knowledge to become a confident workplace mediator and help organisations foster a more harmonious work environment.

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By enrolling on our Mediation Training, you will:

• Understand Workplace Conflict: Identify common sources of workplace conflict and their impact on individuals and organisations

• Master the Mediation Process: Grasp the full mediation process from start to finish – including preparation/intake, conducting joint mediation sessions, managing private meetings, and guiding parties to agreement

• Develop Core Mediator Skills: Build essential skills such as active listening, effective questioning, reframing statements, and empathy

• Handle Difficult Situations with Confidence: Gain strategies to deal with challenging scenarios – high emotions, power imbalances, or reluctant participants

• Apply UK Workplace Mediation Practices: Understand the context of workplace mediation in the UK, including how it aligns with HR procedures and employment law

• Cultivate Cultural Awareness: Learn to mediate across diverse cultures and backgrounds, developing awareness of how cultural differences can affect conflicts and communication

 

Course Content

The course is structured into 15 modules, each focusing on a critical aspect of workplace mediation:

1. Introduction to Workplace Mediation

2. Understanding Conflict in the Workplace

3. Role of the Mediator

4. Communication Skills for Mediators

5. Pre-Mediation (Intake & Preparation)

6. Mediation Process & Stages

7. Facilitating Dialogue & Problem-Solving

8. Handling Emotions and Difficult Behaviours

9. Managing Power Imbalances

10. Mediation Ethics & Professional Standards

11. UK Employment Law for Mediators

12. Cultural Competence in Mediation

13. Team and Multi-Party Mediation

14. Starting a Mediation Career & Practice

15. Conclusion & Next Steps

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Each module is delivered through engaging online content and includes a quiz at the end to help you consolidate your knowledge.

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Assessment Method

Your performance in the course is assessed through:

• End-of-Module Quizzes: Each of the 15 modules ends with a short multiple-choice quiz. You must achieve a minimum passing score on each quiz to mark the module as complete

• Reflective Written Assignments: A reflective written assignments where you apply the concepts and skills learned.

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• Contact us for more details and how to enrol.  

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